Return & Refund policy

At OnlineCraveStore, customer satisfaction is our top priority. We offer refunds only in specific cases as outlined below.

💸 Eligibility for Refunds

You may be eligible for a refund only under the following conditions:

You received a damaged or defective product.

You received a wrong item that differs from what you ordered.

To request a refund, please follow these steps:

Email us at info@onlinecravestore.com within 48 hours of delivery.

Mandatory things to Include in Email:

Your Order ID

A clear unboxing video showing the issue

A brief description of the problem

Our team will review the request within 2 business days.

If your request is approved, we will arrange a reverse pickup of the product.

The item must be returned in its original packaging and unused condition.

Once received and inspected, the refund will be initiated to your original payment method within 5–7 business days.

Refunds will not be issued in the following cases:

Request made after 48 hours of delivery

Product returned is used, damaged by customer, or not in original packaging

No unboxing video provided

For reasons like "changed my mind"

Incase of Partial Payments No refund is processed for RTO.

For any questions or help with your order, contact us at: info@onlinecravestore.com.